Ron Sargent, Fix This Laptop!
April 14th, 2015 · No Comments · Posted in Blog
We took our daughter’s broken laptop to the Geek Squad and learned that the motherboard was defective. They wanted $480 to fix it, more than the cost of the computer. We paid $35 for the diagnosis, but declined the repair.
Meanwhile, Staples and Dell both continued to refuse to do anything about it. Their reason: there was no “service tag” on the back of the computer. Problem is, Staples sent us the computer without a service tag. We’re in a classic Catch-22. They sell us a computer without a service tag, then refuse to honor the warranty because there’s no service tag.
Meanwhile, the news today was this: Staples CEO Ron Sargent’s total compensation grew 15% to $12.4 million last year after the office supply retailer’s profitability improved despite sagging sales.
I guess they make more money selling defective computers and then not honoring the warranty. We’ve turned the matter over to our credit card company.
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